Refund & Return Policy
Last Updated: February 2026
At Tecno Mart Bd, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
You may request a return if:
- The product is damaged or defective
- You received the wrong item
- The item is unused and in original condition
- The return request is made within 7 days of delivery
Items must be returned in original packaging with all tags attached.
2. Non-Returnable Items
The following items cannot be returned:
- Used or worn products
- Items without original packaging
- Sale or discounted items (unless damaged)
- Personal hygiene products
3. Refund Process
Once we receive your returned item:
- We will inspect the product
- You will be notified about the approval status
- If approved, your refund will be processed within 5-7 business days
Refunds will be issued to the original payment method.
4. Exchange Policy
If you received a defective or wrong item, we will offer:
- Free replacement, OR
- Full refund (including delivery charge)
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged or incorrect.
- Shipping fees are non-refundable.
6. How to Request a Return
To request a return, please contact us:
📧 Email: support@tecnomartbd.online